Refund policy

Withdrawal from the purchase contract

The buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, within fourteen days of receipt of the goods, whereby if the subject of the purchase contract is several types of goods or the delivery of several parts, the withdrawal period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the specified period to the address of the seller's place of business or to the seller's email address essentials@altoa.cz.

The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the delivery of goods that are subject to rapid deterioration, as well as goods that have been irrevocably mixed with other goods after delivery, from a purchase contract for the delivery of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned to the packaging for hygienic reasons.

In the event of withdrawal from the purchase contract in accordance with these terms and conditions, the purchase contract is canceled from the outset. The goods must be returned by the buyer to the seller within fourteen days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by normal postal means due to their nature.

In the event of withdrawal from the purchase contract in accordance with these terms and conditions, the seller shall return the funds received from the buyer within fourteen days of the return of the goods by the buyer, in the same manner as the seller received them from the buyer or in another manner agreed with the buyer.

The seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time until the goods are taken over by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.

If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift agreement regarding such a gift shall cease to be effective and the buyer shall be obliged to return the provided gift to the seller together with the goods.

Rights arising from defective performance

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

The seller is liable to the buyer for ensuring that the goods are free of defects upon delivery. In particular, the seller is liable to the buyer for ensuring that at the time the buyer takes delivery of the goods:

• the goods have the characteristics agreed upon by the parties, and in the absence of an agreement, have the characteristics described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and based on the advertising carried out by them;
• the goods are fit for the purpose stated by the seller or for which goods of this type are normally used;
• the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model;
• the goods are in the appropriate quantity, measure, or weight and the goods comply with legal requirements.

The provisions set out in these terms and conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of goods caused by normal use, to used goods with defects corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. nbsp;

If a defect becomes apparent within six months of acceptance, it is assumed that the goods were defective at the time of acceptance. The buyer shall exercise their rights arising from defective performance with the seller at the address of their place of business. Other rights and obligations of the parties related to the seller's liability for defects may be governed by the seller's complaint procedure.